Refund policy
Return & Refund Policy 👶
At BENJI’S BABY & CHILDRENSWEAR, customer satisfaction is our priority. We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
⭐ Eligibility for Returns
Your item must meet the following conditions:
- Be in the same condition as received
- Be unused and unworn
- Include all original tags and packaging
- Be accompanied by proof of purchase
Returns that do not meet these conditions may be refused.
⭐ How to Start a Return
Step 1
Contact our support team and provide your order number.
Step 2
Wait for return approval and instructions.
Step 3
Send the item back following the provided instructions.
⭐ Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.
Possible solutions may include:
- Replacement item
- Full refund
- Store credit
⭐ Non-Returnable Items
- Personalized or custom-made products
- Personal care or hygiene items
- Items marked as final sale
- Gift cards
⭐ Exchanges
If you would like to exchange an item, please contact us first. The fastest way is to return the original item and place a new order once the return is approved.
⭐ Refunds
Once we receive and inspect your returned item, we will notify you if the refund is approved.
- Refunds are issued to the original payment method
- Processing may take 5-10 business days depending on your bank
Shipping fees are non-refundable unless the return is due to our error.
⭐ Contact Us
📍 297-299 Harehills Ln, Harehills, Leeds LS9 6AA, United Kingdom
📞 01132404151
🌐 benjisbabyandchildrenswear.baby